**Last updated:** October 29, 2025

Overview
This Policy explains what’s included with AFWP AI Virtual Assistant Support plans and how we handle requests and incident response.

Plans (summary)

Lite: ~4–5 hrs/mo, 1 check-in/week, light health checks.
Standard (Most Popular): ~8–10 hrs/mo, 2–3 check-ins/week, monitoring + fixes.
Pro (Custom): 12+ hrs/mo, multi-system coverage, advanced automations/reporting.

Included (examples)

Monitoring and basic remediation of automations (Zapier/Make/etc.).
Calendar/forms/CRM upkeep (Cal.com, MailerLite/ConvertKit, Practice Better basics).
Light content ops (swap headlines, update simple email copy/links).
KPI snapshots/check-ins via email or Loom.

Not included (common exclusions)

Net-new funnels or complex builds; platform migrations; custom dev; ad management; copywriting from scratch; graphic design; advanced analytics implementations; HIPAA/legal compliance audits; third-party fees. These can be quoted as add-ons.

Request process & SLAs

Create a support request via email (or your client portal if enabled).
Typical response: 1–2 business days. Urgent incidents are prioritized.
Work is performed within plan hours; overages require written approval and are billed at current hourly or as a change order.

Access & security

You provide least-privilege access to required tools. We encourage role-based accounts and MFA. We do not store your full card data.

Availability & limits

We make commercially reasonable efforts to keep systems healthy but cannot guarantee uptime for third-party platforms. Maintenance windows and vendor outages may occur.

Billing & changes

Plans are prepaid monthly and auto-renew until canceled. Unused hours don’t roll over. You can upgrade/downgrade at the next billing cycle.

Contact & escalation

Support: info@automationforwellnesspros.com. For urgent issues, include “URGENT” in the subject with screenshots/URLs.